My Sony Wh1000Xm4 Won’T Turn on : (Fixing Solutions)

The Sony WH1000XM4 may fail to turn on for various reasons, such as a depleted battery or a software glitch. We will explore possible solutions to the issue and offer troubleshooting tips to get your Sony WH1000XM4 headphones up and running again.

Whether you’re experiencing a complete lack of power or the device is stuck in a non-responsive state, we’ve got you covered with step-by-step instructions to help resolve the problem. So, if you’re facing difficulties turning on your Sony WH1000XM4 headphones, read on to find out how to troubleshoot and potentially fix the issue.

Checking The Battery Connection

When your Sony WH1000XM4 headphones won’t turn on, the first thing to check is the battery connection. Make sure that the battery is properly inserted into the headphones. Sometimes, the battery may become loose or disconnected, which can prevent the headphones from turning on. Try reinserting the battery and ensure that it is securely in place.

If the battery connection seems fine, try using a different charging cable and adapter. Sometimes, a faulty charging cable or adapter can cause issues with charging the headphones, which in turn can prevent them from turning on. By using a different cable and adapter, you can determine if the issue is with the charging accessories.

My Sony Wh1000Xm4 Won'T Turn on


Power Reset

Perform a power reset by pressing and holding the power button for a few seconds. This can help resolve any minor software issues that might be causing your Sony WH1000XM4 headphones not to turn on. Make sure the headphones are fully charged by plugging them into a power source using the provided charger. It’s essential to ensure the power source is working correctly. If the headphones still don’t turn on, try connecting them to a different power outlet or using a different charging cable. Check if the LED indicator light on the headphones shows any signs of charging. If the problem persists, it’s recommended to contact Sony customer support or visit an authorized service center for further assistance.

Firmware Update

Make sure to check for any available firmware updates on the Sony website if your Sony WH1000XM4 won’t turn on. Firmware updates can often resolve software-related issues and improve the overall performance of your headphones.

To update the firmware, you’ll need to connect your headphones to a computer using a USB cable. Visit the Sony support website and navigate to the firmware update section for the WH1000XM4 model. Download the latest firmware version and follow the instructions provided by Sony to install the update.

Updating the firmware can potentially fix any bugs or glitches that may be causing the power issue with your headphones. It’s essential to keep your Sony WH1000XM4 firmware up to date to ensure the best possible performance and functionality.

Perform A Factory Reset

Performing a factory reset can help resolve the issue of your Sony WH1000XM4 headphones not turning on. To reset the headphones to their default settings, follow the instructions provided by Sony:

  1. Connect your headphones to a power source using the supplied USB cable.
  2. Press and hold the Power button for 7 seconds or until you hear a voice prompt indicating the headphones have been reset.
  3. Once the reset is complete, disconnect the headphones from the power source.
  4. Try turning on the headphones again to see if the issue has been resolved.

If performing a factory reset doesn’t solve the problem, you may need to contact Sony customer support for further assistance. Remember to refer to any warranty or support documentation you may have for your headphones in case additional steps need to be taken.

Clear Paired Devices

Clear Paired Devices:

To resolve the issue of your Sony WH1000XM4 not turning on, you can start by clearing all previously paired devices. Remove any devices that are still connected to your headphones to ensure a fresh connection and troubleshoot any potential conflicts.

Pair the headphones with the desired device:

Once you have cleared the paired devices, pair your headphones with the desired device. Follow the specific instructions provided by Sony for pairing your WH1000XM4 with your preferred device. This will establish a new connection and allow you to use your headphones smoothly.

Contact Sony Support

If you are facing issues with your Sony WH1000XM4 headphones not turning on, the best course of action is to contact Sony customer support for further assistance. Their support team is equipped to provide you with the necessary guidance and solutions to resolve the issue.

When reaching out to Sony support, be sure to provide them with the relevant details:

  • The model of your headphones (WH1000XM4)
  • A clear description of the problem (won’t turn on)
  • Any troubleshooting steps you have already attempted
  • Proof of purchase, such as the receipt or invoice
  • Any other information that could help them better understand the issue

Contacting Sony support will ensure that you receive the necessary assistance to get your WH1000XM4 headphones up and running again. They may provide troubleshooting tips, suggest repairs, or guide you through warranty-related solutions, depending on the specific issue you are facing.

Check For Physical Damage

Check for Physical Damage

Inspect the headphones for any visible damage or wear. Look for cracks, dents, or frayed cables. Physical damage can prevent the Sony Wh1000Xm4 headphones from turning on or functioning properly. If you notice any signs of physical damage, it is best to contact Sony support for further assistance.

Test With A Different Device

Connect the headphones to a different device to determine if the issue persists. Sometimes, the problem may not lie with the headphones themselves, but rather the device they are connected to. By connecting the Sony WH1000XM4 headphones to another device, you can rule out any issues specific to the original device.

If the headphones still won’t turn on when connected to a different device, it’s a clear indication that the problem lies with the headphones. In such cases, you may need to troubleshoot further or consider reaching out to Sony customer support for assistance.

On the other hand, if the headphones work fine when connected to another device, it suggests that the issue lies with the original device. You can then focus your troubleshooting efforts on that device to resolve the problem.

Reset Network Settings

Having trouble getting your Sony WH1000XM4 headphones to turn on? One solution you can try is resetting the network settings on the connected device. This can help resolve any connectivity issues that may be preventing your headphones from powering on. Follow these steps:

  1. Step 1: On your device, go to the settings menu.
  2. Step 2: Look for the network settings option, usually found under the “Connections” or “Wireless & Networks” section.
  3. Step 3: Locate the option to reset network settings.
  4. Step 4: Confirm the reset and wait for the process to complete.
  5. Step 5: Once the network settings are reset, reconnect your headphones to your device.
  6. Step 6: Test if the Sony WH1000XM4 headphones turn on successfully.

By resetting the network settings, you can eliminate any potential obstacles that might be preventing your headphones from powering on. Give this method a try to get your Sony WH1000XM4 headphones up and running again.

Frequently Asked Questions Of My Sony Wh1000Xm4 Won’T Turn On

Why Is My Sony Wh1000Xm4 Not Turning On?

There could be several reasons why your Sony WH1000XM4 headphones are not turning on. It could be due to a drained battery, a loose connection, or a malfunctioning power button. Try charging the headphones, ensuring a secure connection, or resetting them to see if that solves the issue.

How Do I Charge My Sony Wh1000Xm4 Headphones?

To charge your Sony WH1000XM4 headphones, simply connect the provided USB-C cable to the charging port on the headphones and the other end to a power source such as a computer, wall adapter, or power bank. Allow the headphones to charge for a few hours until the battery is full.

How Can I Reset My Sony Wh1000Xm4 Headphones?

To reset your Sony WH1000XM4 headphones, locate the reset button (usually located near the USB-C port) and press and hold it for about 10 seconds. Release the button and check if the headphones turn on. Note that resetting will erase any custom settings you have applied.


To sum up, troubleshooting your Sony WH1000XM4 headphones when they won’t turn on can be a frustrating experience. By following the steps we’ve discussed in this blog post, such as checking the battery, resetting the headphones, and contacting Sony support if necessary, you can increase your chances of resolving the issue.

Remember, these headphones are packed with advanced technology, and even the smallest glitch can be easily remedied. So stay patient and keep enjoying the exceptional sound quality of your WH1000XM4 headphones.

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